Continuing to answer the excellent questions submitted by the participants in my session Managing Resistance to Change at the ASAE Great Ideas Conference. These Association leaders really know how to get to the heart of an issue with a question!
If you are not a part of the Association Management world, substitute employees for the word member. You're facing these issues, too and the answers will apply.
Be sure to use the comments section to continue the dialogue.
1. When mandating change with reviews